PRIVACY POLICY

Last Updated: 16 May 2026

At Locale, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit www.localestores.com or make a purchase from us. By using our Site, you consent to the practices described in this Policy.

1. Information We Collect

Information you provide directly:

Name, email address, phone number, and delivery address when you create an account or place an order.
Payment details entered at checkout (processed securely by our payment gateway; we do not store card numbers).
Messages and queries submitted via our contact form or email.
Email address when you subscribe to our newsletter.

Information collected automatically:

Device and browser type, IP address, and pages visited — collected via cookies and analytics tools to improve Site performance.
Browsing behaviour on our Site such as products viewed and items added to cart.

2. How We Use Your Information

To process and fulfil your orders and send order confirmations and updates.
To communicate with you regarding queries, returns, or complaints.
To send newsletters and promotional emails (only if you have opted in; you may unsubscribe at any time).
To improve our website, product offerings, and customer experience.
To comply with legal obligations under applicable Indian law.

3. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and gather analytics data. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the Site.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

Logistics & Delivery Partners: To fulfil and track your orders (e.g., name, address, phone number).
Payment Processors: To complete secure transactions.
Platform & Analytics Providers: Such as Wix.com (our website platform) and analytics services, under strict data agreements.
Legal Authorities: When required by law or to protect our rights.

5. Data Security

We implement industry-standard security measures including SSL encryption to protect your personal data during transmission. While we take reasonable precautions, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. Order data is typically retained for a period of 5 years in accordance with applicable Indian tax and commercial laws.

7. Your Rights

As a user, you have the right to:

Access, correct, or delete your personal information by contacting us.
Withdraw consent for marketing communications at any time by clicking "Unsubscribe" in any email we send.
Request information about how your data is used.

8. Third-Party Links

Our Site may contain links to external websites (e.g., Instagram, Facebook, Pinterest). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

9. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal data to us, please contact us immediately so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.